Refunds:
- We offer refunds within 30 days of the original purchase date.
- To be eligible for a refund, the item must be unused, and in its original condition.
- Refunds will be issued to the original method of payment.
- After 30 days, unfortunately, we cannot offer a refund or exchange.
- The item must be a stock item and not a special order item.
- Subject to Restocking Fee
Exchanges:
- We offer exchanges within 30 days of the original purchase date.
- To be eligible for an exchange, the item must be unused, and in its original condition.
- Exchanges are subject to availability.
- The item must be a stock item and not a special order item.
- Subject to Restocking Fee
Return Process:
- To initiate a return or exchange, please contact our customer service team within 30 days of the original purchase date.
- Proof of purchase is required for all returns and exchanges.
- Customers are responsible for return shipping costs.
Exceptions:
- Custom orders and special orders are not eligible for refunds or exchanges unless the item received is damaged or defective.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately.
- Our team will discuss the issue and the necessary steps to ensure that you are taken care of including quick replacement options.
- We will provide instructions for returning the item and issue a replacement or refund upon inspection.
All cancelled/returned orders are subject to a restocking fee of up to 20%
By purchasing from Bear Power Solutions, you agree to abide by our refund/exchange policy. We reserve the right to update or modify this policy at any time without prior notice. If you have any questions or concerns, please contact our customer service team for assistance.